About Austen Agency
Austen Agency is based in Northern California and serves clients across the United States.
HISTORY
After several years of leading efforts in the technology and defense industries, in 2010 we started helping out friends with their non-profit and small business websites and marketing.
After receiving several referrals, we realized that people highly valued our efforts and loved the results. In 2017, we decided to formalize our efforts and have slowly evolved into a multi-service business. Since then, we’ve helped clients from a range of industries with websites, book publishing, and various marketing services.
Why Having a Professional Website is Important
Although social media can be effective for reach, nothing gives a better impression than the ability to guide people to your own professional website that showcases your work, whether it’s wall art, fine crafts, a book, or other creative endeavors in the style and aesthetic of your choice.
A website establishes credibility and increases your appeal to buyers, collectors, the media, and more.
Why Hiring a Professional Website Agency Makes a Difference
Several clients found us after feeling defeated because their DIY website efforts were more time-consuming and challenging than they expected.
The reality is that creating a professional website and eCommerce capability requires a unique blend of technical, business, and creative skills. Website experts (like us) have these skills and experience and work on websites every day. We save clients time, money, and frustration. Your new website could be ready within days.
Our Mission
Our mission is to serve and support creative people and businesses by offering fair prices and excellence in website creation, eCommerce integration, technical support, book publishing, marketing, and more.
Our Values
We value clear, no-nonsense plans, pricing, and policies without hidden fees, gimmicks, and long-term contracts.
We value and strive for strong collaboration and communication with each client.
We value quality over quantity when it comes to our client list.
The fact that our business has thrived mostly from referrals helps demonstrate these values.
Our Principles for Website Projects:
Every client has their own sense of timing. Some of our clients want their new website within a week, and others are in no rush. We work at your pace.
Every client fully owns and can access their website and other tools upon launch. You might be surprised to learn that some marketing businesses actually discourage a client’s access to their website or use overkill technology to make a client dependent on them. While we do add custom code as needed and want clients to be very careful with their edits, that will never happen with us. You completely own your website and digital assets.
Every client has the final say. We call this “advise & align.” We will always advise what we think is best based on our experience and expertise, but we will always align if the client wants something different. If we’ve recommended colors, copy, or other elements that you just don’t like, we’re zero-offended. We want you to look at your digital presence and be happy. You make the final call.